Thanks to an agreement with Twilio, Web-based Help Desk service provider ZenDesk now offers its customers pay-as-you-go access to a”cloud-based” contact center for 5 cents per minute.
Articles
Taming of the Tablet: Touch Is An Important Part of the Ubiquitous UI
Tablets have a special role to play as enterprises extend the reach of collaboration and productivity applications to increasingly mobile executives and other employees.
Microsoft Goes Deep at InterSpeech 2011: Shows off “Deep” Neural Networking for ASR
The scientists affiliated with the Speech at Microsoft Group upped the speech applications ante this year when they presented a paper describing the quantum leap in accuracy made possible by a new approach to automated speech recognition.
ALU-Genesys Calls for Companies to Incorporate Smartphones in Conversational Care Strategies
At G-Force Melbourne, Alcatel urges companies to “make smartphones and the mobile Web tools for customers or prospects to define where, when and how to toggle from self-service to assisted service.”
The Butterfly Effect: Did Nuance’s Acquisition of Loquendo Kill HP’s WebOS?
For many followers of the tablet wars, the death of HP’s TouchPad was a foregone conclusion. But I had high hopes.
Nuance To Buy Loquendo; Amp Up Speech on a Global Basis
Loquendo’s parent company, Telecom Italia, issued news that it will sell the speech processing specialist to Nuance for an estimated 53 million Euros (about $75.5 million).
West Interactive Partners with Syclo to Addresses Need for Multiplatform Mobile Strategies
Yesterday West Interactive announced a partnership with Syclo, a company whose core products and services simplify and accelerate the process of extending applications to multiple mobile platforms.
Telecom Italia Set to Sell Loquendo? To Nuance?
According to a Web site called “Save Loquendo”, top execs at Telecom Italia have confirmed the imminent sale of Loquendo.
Sensory’s TrulyHandsFree Voice Control 2.0 Portends New Apps and Possibilities
With the heartfelt question, “If it’s ‘hands-free,” why do we still have to use our fingers?” Sensory, Inc. has launched its latest product, TrulyHandsFree Voice Control 2.0, predicated on “substantial improvements” in speech detection and recognition accuracy, resulting in expanded voice interaction capabilities.
VC Investment in Interactions Acknowledges that Investors Recognize a Problem
Interactions Corporation completed a financing round totaling $12 million, which is earmarked to support a “growing customer base, expand its marketing presence, and invest in new technology.”