Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.
Intelligent Assistants
Blue KC Taps IntelliResponse for Website Questions about Affordable Care Act
Blue Cross and Blue Shield of Kansas City (Blue KC) is touting the use of virtual agents for a “more engaging online experience
Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering
In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).
Microsoft’s Silent, But Cortana is Getting Ready to Replace Bing on Windows Phones
without confirmation from Microsoft), the fictional artificially intelligent being that first appeared in the xBox videogame “HALO: Combat Evolved” and its sequels, is being recruited to be the “Siri-equivalent” for Windows-based phones and tablets.
Webcast: “Evaluating Enterprise Virtual Assistant Options”
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.
Sestek Invests in Enterprise Intelligent Assistant Marketplace with 30% Stake in Botego
On February 4th, speech-processing specialist Sestek completed an investment in Botego, acquiring 30% of the company.
3iLogic-Designs’ SimSim Brings a Voice Interface to the Internet of Things
Those of us who have been following development of a Conversational Interface for the Internet of Things (IoT) are very familiar with the myriad of challenges confronting product or service developers. We all start with a vision, rooted in the… Read More ›
Opus Research Intelliview: Evaluating Enterprise Virtual Assistants
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
IBM’s New Watson Group to be a $2 Billion Dollar Boon to Conversational Commerce
IBM is taking dramatic steps to insure that Watson, its cloud-based set of computing, communications and analytic resources, will be broadly ingrained into the conversational interface between companies and their customers, employees or other stakeholders.
Nuance’s Connected Cloud Adopts a High Profile at CES; Foundation for Intelligent Virtual Assistants for Mobile, Autos and Home
Nuance Communications has launched a number of new products and partnerships at the Consumer Electronics Show (CES) in Las Vegas.