Author Archives

Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.

As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).

Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.

Contact: [email protected]
Twitter: @dnm54

• The Under-Appreciated Power of Elegant Digital Onboarding

  By Dan Miller on July 15, 2021

  

  Both online and in the Real World digital commerce require a list of pre-requisite documentation that is both time-consuming and often prohibitive. Well-designed Remote ID Proofing practices and procedures eliminate such friction.

• M&A Watch: The World Awakens to the value of Biometrics-based Intelligent Authentication

  By Dan Miller on June 7, 2021 • ( 1 )

  

  These mergers are happening because of anticipated global demand for an integrated approach to speedy, friction-free and secure ID verification and user authentication, especially for mobile commerce

• Invoca’s DialogTech Buy Helps Define Conversational Intelligence

  By Dan Miller on May 24, 2021

  

  Invoca’s acquisition of Dialogtech is a defining moment for the nascent Conversational Intelligence market. But not for the reasons that are being cited by tech reporters in popular outlets.

• NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence

  By Dan Miller on May 14, 2021 • ( 2 )

  

  CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.

• Accusations of “Controversial Speech Recognition” Will Chill Introduction of “Voice First” Services

  By Dan Miller on May 7, 2021

  

  Attempting to draft laws and regulations that prevent Ai-based manipulation is a fool’s errand. More importantly, it will have a chilling effect on the introduction of applications of Conversational AI that are truly helpful to individuals in their roles as prospects, customers, clients or members.

• Defining Conversational Intelligence with SAP’s Esteban Kolsky

  By Dan Miller on May 3, 2021

  

  Our collective wisdom for the post-tracking world is to “listen better” to permissioned, first-party data and to “do more with less”, meaning don’t rely on data from 3rd-parties.

• Nuance Under New Management: Implications for Conversational Commerce

  By Dan Miller on April 21, 2021 • ( 1 )

  

  While news of the Microsoft acquisition focused on healthcare, Nuance also brings formidable IP solutions for Conversational AI, biometrics, and customer engagement.

• Four Reasons Why This is The Year of Voice

  By Dan Miller on March 25, 2021

  

  Voice is building potential energy that will translate to real momentum in relatively short order in 2021. Here are four reasons why.

• Clubhouse: What’s Wrong with this Picture?

  By Dan Miller on February 24, 2021

  

  Oh yeah! There are no pictures. But that is one of the positives when evaluating the potential of Clubhouse, the high-profile leader of the emerging category of Social Audio platform providers. Credit Jeremiah Owyang for compiling this stellar assessment of… Read More ›

• Amazon Connect Voice ID: “Authentication Lite” as a Pay-per-Use API

  By Dan Miller on February 1, 2021 • ( 1 )

  

  Without using “Voice Biometrics” in its online documentation, Amazon Web Services (AWS) now offers its Amazon Connect Voice ID for contact centers.