Author Archives
Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).
Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.
Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.
Contact: [email protected]
Twitter: @dnm54
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Latest Release of Zoho Desk Balances Chatbots and Live Agent in Blended Conversations
The latest release of Zoho Desk distinguishes itself by supporting conversations between enterprises and their customers that move effortlessly from bots to humans… and back again.
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ValidSoft’s See-Say Provides Guaranteed Identity in the Zero Trust Era
See-Say combines voice biometrics and speech recognition with encrypted delivery in order to provide a low-friction, speedy, identity verification system.
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Amazon re:Inventing Alexa? It doesn’t Look Like It.
News of “massive layoffs” at Amazon’s Worldwide Digital Division rattled the cohort of individuals interested in voice-based services and Conversational AI.
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5 Fundamentals of the Conversational Cloud
Here are 5 key takeaways for executives as you pursue plans to introduce conversational AI to improve Customer Experience (CX) and Employee Experience (EX).
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The Conversational Cloud by Another Name: “Suiteform”
At its recent Analyst Summit, NICE Ltd introduced the “Suiteform” which it expects to become a de facto standard for combining suite of services for digital CX into a “platform”.
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Commoditization Chronicles: How OpenAI’s Whisper Will Make Robust Voice User Interfaces Ubiquitous
Lost in the hoopla surrounding the uptake of DALL-E 3 is the open sourcing of another OpenAI product, Whisper, a general-purpose speech recognition model trained on a large dataset of diverse audio.
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LivePerson and Afiniti Pair Up to Advance Curiously Human Customer Experiences
LivePerson joins forces with Afiniti to offer a “native deployment” of “AI-Pairing” that represents a giant step toward fulfilling on both of those promises.
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Mid-Year Reality Check for the Conversational Cloud
Here five factors that are shaping the market for the Conversational Cloud at the mid-point of 2022 and will have major impact for the next sixth months and beyond.
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Minerva CQ Energizes Expansion of NVIDIA’s Riva
Minerva CQ’s deployment at an EV Mobility provider is the first commercial deployment of NVIDIA’s Riva Enterprise.
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Zoom Zooms in on The Conversational Cloud with Solvvy and Genesys
Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.