Author Archives
Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).
Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.
Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.
Contact: [email protected]
Twitter: @dnm54
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Thanks to The Conversational Commerce Community; Adding to 2018’s List of “Known Knowns”
As we enter 2018, it’s clear that solution providers and practitioners are more in balance than ever before and that the number of “known knowns” is growing rapidly.
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M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance
With its acquisition of Next IT, Verint signals that Intelligent Assistance technologies most definitely fit into the customer care mainstream.
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Vision 2028: Framing Conversational Commerce in 2018
What should brands and business do now – when many of the elements of ‘artificial intelligence’ are underperforming buzzphrases – to ensure that the power of machine learning, natural language processing, knowledge management and biometric ID & verification are melded into trusted solutions that people use freely and confidently every day?
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With myEinstein and myLightning Salesforce Democratizes Intelligent Assistance
At Dreamforce 2017 Salesforce showcased implementations of myEinstein that reverberate throughout the highly volatile #IA Ecosystem.
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Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence
Next IT has a new service offering that takes the lid off of the “black box” approach to IA by making its library of 90,000 business intents and 165,00 unique actions garnered for 11 vertical industries commercially available.
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SAP Buys Gigya to Address Demand for Intelligent Authentication
Gigya’s suite of Customer ID and Access Management (CIAM) services will be integrated into the SAP Hybris portfolio of E-Commerce software.
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Siri Payments from Barclays is State-of-the-Art, For Better and Worse
Barclays UK has certainly upped the ante with Siri payments, fusing electronic person-to-person payments with existing Natural Language Understanding (NLU) and biometric authentication resources.
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Alexa & Cortana Will Soon Talk Directly to Each Other; This is Progress!
Microsoft and Amazon announced that they are collaborating to get Alexa and Cortana talking to one another.
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USAA Launches Alexa Skill Powered by Clinc AI
USAA members are helping define the future of financial services offered through voice-first metabots by piloting a “skill” (powered by Clinc AI) offered through Amazon’s Alexa.
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Webcast: Guidelines for Deploying Mobile Biometrics in Financial Services
In this free webinar (Tuesday, July 11), Opus Research discusses findings from a joint report by Mastercard and the University of Oxford offering key insights for deploying mobile biometrics including strategy and tactics.