Author Archives

Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.

As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).

Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.

Contact: [email protected]
Twitter: @dnm54

• Twilio’s AutoPilot: Toolkit Write-Once-Render-Everywhere Intelligent Assistants

  By Dan Miller on October 18, 2018

  

  Twilio, a company chartered in 2008 to support standards-and API-driven telephony apps, has launched “Autopilot”, a development platform that serves, in part as the Rosetta Stone for conversational intelligent assistance.

• Gateway to Conversational Commerce: Google’s Contact Center AI

  By Dan Miller on August 20, 2018

  

  Google caused a stir among contact center professionals by introducing Contact Center AI at the the Google Cloud Next Conference 2018 in late July.

• Doing Conversation Commerce Correctly

  By Dan Miller on August 8, 2018

  

  “We have the technology!” What we need to work on is shared guiding principle to define success of Conversational Commerce, both for brands and individuals.

• Partners and Brands Define WhatsApp Business’s Ecosystem

  By Dan Miller on August 2, 2018

  

  The formal, public launch of WhatsApp’s Chat Ads and Business API, on August 1, marks progress in the evolution of Conversational Commerce’s service delivery infrastructure. In the eight months since parent company Facebook made single-button access to “business chat” using… Read More ›

• What to Make of Apple Business Chat (beta)

  By Dan Miller on July 23, 2018 • ( 3 )

  

  Apple Business Chat’s “beta” is the alpha and omega of Conversational Commerce. It’s also “Yet Another Walled Garden” (YAWG).

• The Democratization of Conversational Technologies

  By Dan Miller on July 18, 2018

  

  The growth of Conversational Commerce is emphatically customer driven. The population of 3+ billion smartphones are now in use for web browsing, search, messaging, making payments and carrying on conversations.

• The Contact Center is Dead. Long Live the Contact Center

  By Dan Miller on July 3, 2018

  

  Based on an informal assessment of my email inbox and the marketware I receive in the course of Web browsing and app use, “chatbots”, “answer bots” or just plain “bots” has become the accepted term for what Opus Research has… Read More ›

• IBM Research Shows Martech Paying Short Shrift to Voice-enabled Devices

  By Dan Miller on June 6, 2018

  

  When looking for opportunities to bring AI into marketing workflows the greatest common denominator has to be “all-of-the-above” and the focus of AI investment should be on both centralized and device-based resources that foster Natural Language Understanding, Machine Learning and Conversation Management.

• Semantic Machines Acquisition Acknowledges the Value of Improved Conversational User Interfaces

  By Dan Miller on May 22, 2018

  

  As proponents of a General Artificial Intelligence (“General AI”) prepare for “The Singularity,” which will ultimately meld computing resources with human organisms, #VoiceFirst service developers have their sights set, instead, on applying selected elements of AI to build better conversational… Read More ›

• GDPR Compliance: Interactions Says “We Have an API for That!”

  By Dan Miller on May 18, 2018

  

  In anticipation of GDPR’s effective date of May 25th, Interactions LLC offers its clients access to a new API to support their efforts to comply both with the European Economic Area’s (EEA’s) regulations, as well as the U.S. Commerce Department’s “Privacy Shield” certification.