Author Archives
Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).
Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.
Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.
Contact: [email protected]
Twitter: @dnm54
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The “Better Bots Faster” Movement: New Platforms from Nuance, Discourse.ai and Google
Businesses are moving their “bot strategy” from vision to reality at unprecedented speeds. Now they have help from solution providers with development platforms that fulfill on the promise of applying Machine Learning and Deep Neural Networking to the hard tasks involved.
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Twilio Lures Tropo’s CTO to be Chief Architect for Flex
Opus Research seldom makes note of personnel changes on this site, but the hiring of Jose de Castro as Sr. Architect for Twilio Flex confirms the reality of a new world order for the Communications Platform as a Service (CPaaS)…. Read More ›
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Avaya’s Innovation Plans Embrace “AI” and Self-Sovereign ID
Avaya Engage 2019 – which attracted over 2,600 users partners, executives and analysts – is in the books. This year featured an upbeat vision for existing customers, partners and integrators to migrate significant amounts of their communications resources to new… Read More ›
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Interactions & Next Caller Partner to Beef Up Fraud Reduction Through Intelligent Virtual Assistants
Interactions’ partnership with Next Caller formalizes the layered approach it is taking to strengthen the security of conversations conducted through its IVA.
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Five Guiding Principles for Conversational Commerce in 2019
2019 approaches and the C-word, “Conversational” is everywhere. It has become the ubiquitous antecedent on websites, product collateral and analyst reports touting “Conversational AI”, “Conversational Marketing”, “Conversational Analytics” and (my personal favorite) “Conversational Commerce”. Its importance already extends beyond Contact… Read More ›
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Verizon Now Offers Pindrop’s Anti-Fraud Services to Cloud Contact Center Customers
Verizon Enterprise Solutions now offers new authentication and anti-fraud protection that employ both authentication and anti-fraud solutions from Pindrop.
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M&A Activity Signals a Focus on Data, Machine Learning and Conversations
The common factor among SAP’s acquisition of Qualtrics, Marchex purchase of Telmetrics and Nuance divesting its Digital Imaging business is a focus on customer experience and the value of conversations.
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Marchex Acquisition of Telmetrics Accelerates Evolution of Conversational Marketing
Marchex’s purchase of TelMetrics signals the company’s transformation from call tracking and attribution services to Conversational Marketing.
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Vonage, NewVoiceMedia and Nexmo: Defining the Full Solution Stack for Conversational Commerce
Vonage’s $350 million purchase is the culmination of a series of acquisitions by the pioneer of Voice-over-IP (VoIP) as it responds to evolving yet fundamental changes in how enterprises engage and carry on conversations (Conversational Commerce) with their customers and prospects.
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Intelligent Assistants to Redefine AdTech and Conversational Marketing
Current methods for advertising and promotion are annoying and taking a conversational approach will help.