Author Archives
Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).
Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.
Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.
Contact: [email protected]
Twitter: @dnm54
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ID R&D’s Latest Release Takes On Requirements of the #VoiceFirst World
ID R&D supports zero-effort voice authentication over multiple channels by introducing the latest version of its flagship voice biometric platform, IDVoice.
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Uniphore’s New Funding Validates Value of Conversational Service Automation
A group of investors just gave a $38 million vote of confidence in Conversational Service Automation through two tranches of Series C financing in Uniphore Software Systems.
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Kate Does a Lot of Xplainin’ at Genesys Xperience 2019
Genesys Xperience19 was a coming out party for Kate, the digital assistant that Genesys announced almost exactly two years prior.
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Don’t Draw the Wrong Conclusions About Voice Biometrics and HMRC
In spite of what might be called a “technical glitch” around voice biometrics at HMRC, the benefits of simple authentication is driving adoption.
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Google’s CallJoy Updates “AutoAttendant” Features For Small Businesses
Google won’t receive the same blowback for CallJoy as it experienced with Duplex. Today’s callers are accustomed to being greeted by an automated voice.
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Interactions LLC Shares the Secrets of its Success
A day-long analyst summit gave Interactions LLC’s executives a chance to share the secret of their success, their platform and their vision.
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“Leave it to NEVA”: Catchy Promo Captures NICE’s Employee Virtual Assistant
From a Conversational Commerce and Intelligent Assistance perspective, the star of NICE Interactions 2019 was NEVA, an acronym for NICE Employee Virtual Assistant.
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Enterprise Disconnect: Defining How to AI-Infuse The Contact Center
Enterprise Connect featured particularly noteworthy keynotes and panels as solution providers reflected on the impact of elements of AI on the Contact Center.
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The Genius of Five9’s “Path to AI”
In this post, I discuss how Five9’s approach to supporting its customers and prospects’ efforts to introduce conversational AI differentiates it from the competition.
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Walmart Buys Aspectiva; Proves Less is More for Shopper Assistance
With its acquisition of Machine Learning and Natural Language Processing specialist Aspectiva, Walmart is out to prove that not all data is created equal, especially in the heat of developing Shoppers’ Assistants.