Author Archives
Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).
Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.
Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.
Contact: [email protected]
Twitter: @dnm54
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Salesforce’s Dreamforce Leads off with “Hey Einstein!” and Partnerships with Amazon and Google
One of the first press releases out of a very busy Dreamforce – the annual assembly of Salesforce customers, partners and analysts that claiming 170,000 registered attendees this year – emphatically made the the point that “Voice Rules!”
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Marchex Updates Anti-Robocall Service Using Elements of AI and Voice Biometrics
Clean Call is a use case for Conversational Analytics with explicit benefits for businesses that are evaluating applications for machine learning, speech analytics and voice biometrics.
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Vonage Rebranding Signals Single CPaaS Approach
Vonage’s secret weapon will be its microservices marketplace (formerly known as Nexmo) and the flexibility that its platform affords for both customers and go-to-market partners as they seek a combination of cloud-based solutions that fulfill on business case-driven use cases.
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Gatekeeper Positions Nuance to Deliver Intelligent Authentication
Nuance Communications has launched a new suite of security services called Nuance Gatekeeper, applying advanced biometric-based solutions to the challenges of biometric authentication and fraud prevention. It is a cloud-based offering, designed to operate at enterprise-grade scale by applying a range of biometrics, artificial intelligence, speech processing and speech analytics with very fast response times.
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Conversational Commerce Prep: Getting Things Right
The Conversational Commerce Conference (C3) is the one industry gathering that will tell-it-like-it-is; balancing real-world experience with informed technology forecasting.
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“Hacking” Voiceprints? Little to Fear if You Take Precautions
In the treatment of the BioStar 2 breach, much is made of the irrevocability of biometric data.
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Cisco to Acquire CloudCherry, Placing Emphasis on Continuity
Cisco ups its ante in a high-takes poker game among incumbent providers of Contact Center “platforms” versus insurgent firms with more “open” Contact Center as a Service (CCaaS) offers.
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Twilio’s Roster of New Products Showcased at SIGNAL
The announcements came fast-and-furious at SIGNAL, the annual event that brings together Twilio’s ecosystem of developers, partners and analysts.
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Vonage adds “Voice Over AI” to its Solution Stack
There is poetic justice for Vonage, creator of Voice over IP (VoIP) services, to acquire Over.ai, the company that coined the term “Voice over AI” (VoIA®).
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From Voice Search to Google Assistant: One Small Step For Conversational Commerce
Voice Search within the Google App just morphed into Google Assistant, the entity that responds to “Okay Google” on a billion devices around the world.