Join Gridspace and Opus Research (Sep 28) to learn how successful implementations of Conversational Intelligence are driving incremental revenue, reducing servicing costs, and improving customer experiences.
Webcasts
Webcast: “Voice as an Accelerant – Are Voice Assistants Necessary?”
The lack of ubiquitous voice apps and general blasé uptake of voicebots by consumers has Opus Research and Speechly asking the question: are voice assistants necessary? Join this live, interactive webinar (Aug 9)
Webinar: “How Conversational Intelligence Drives Agent Productivity and ROI for Telecoms”
In this upcoming live webinar, we highlight conversational intelligence benefits for agent productivity and ROI for Telecoms.
Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
Webinar: “Highlights – 2022 Intelligent Authentication and Fraud Prevention Intelliview”
A live, interactive breakdown of solution providers who are actively deploying technologies that improve enterprise security and customer experiences with intelligent authentication and fraud prevention.
Webinar: “Getting Technical with Enterprise Voice Deployments”
In the second part of our “Strategies to Enable Voice for Chatbots” webinar series, Dan Miller and Scott Baker from Opus Research, and Livio Pugliese from PhoneMyBot discuss the technical requirements for adding voice to chatbot solutions. Join us for… Read More ›
Webinar: “Strategies to Enable Voice for Chatbots – Integrating Voice into Omnichannel Bot Solutions”
A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.