Home › Articles › Conversational Intelligence › Intelligent Assistants & Bots: Transforming Self-Service

Intelligent Assistants & Bots: Transforming Self-Service

By on • ( 1 )

Brainfood’s Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation, recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.

Listen in to the conversation below and hear how hundreds of Intelligent Assistant (IA) implementations are proving genuinely useful for customer service and digital commerce journeys.

‹
›

Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Articles

Tags: , , , , , ,

1 reply

  1. Owen Carver
    May 7, 2017 • 3:19 am

    Fascinating topic. I believe everyone will be programming their own armies of bots in the next 5-7 years. It’s going to be very exciting!

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.