In a featured keynote at Intelligent Assistants Conference London, David Isbitski, chief evangelist for Amazon Echo & Alexa, will describe how advances in machine learning, cloud computing and natural language understanding are enabling intelligent devices to assist in customer service and digital transactions. David will be joined on stage by Stefan Sabev, product manager with Skyscanner, one of the pioneers in bringing travel services into the world of bots, to show Alexa in action on behalf of travelers.

Intelligent Assistants Conference London (4-5 May) features industry leaders in multiple verticals — insurance, government, telecom, retail, automotive, banking & financial services — describing how intelligent virtual assistants & chatbots provide a business edge in improving the customer experience in mobile apps and digital self-service.

IA Conference London unites Digital Strategy & Solutions, Customer Experience, Contact Center, Marketing, Channel Management, and Authentication & Security specialists to hear presentations and panel discussions to answer the challenges of:

• Reaching customers through chatbots and metabots
• Leveraging existing IVR, chat and contact center resources
• Balancing virtual assistants with human interactions
• Promoting trust, security and privacy through intelligent assistants and bots
• Optichannel authentication via voice and multi-modal biometrics
• Moving beyond “transactional” to “assistive” services

Participating sponsors include: Nuance, IPsoft, Interactions, CX Company, Creative Virtual, Sabio, Artificial Solutions, Engage Customer

To register and see the agenda, check out the Intelligent Assistants Conference London website.

Categories: Conversational Intelligence, Intelligent Assistants, Articles

Tags: intelligent Assistants, Alexa, Intelligent Assistants Conference London, Skyscanner, Amazon