The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
2010 August 30
Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School.
Thus started discussions of the path from today’s decidedly unconversational CRM systems to more social CRM and ultimately user-controlled “Vendor Relationship Management”.
Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).
