The COVID-19 pandemic significantly accelerated call volumes (by as much as 800%) as millions of homebound individuals felt an urgent need to get in touch with their banks, cable companies, healthcare providers or government services. Interactive voice response (IVR) systems shouldered the burden as the first line of response for customer needs.

But with increased IVR call volume, enterprises are unknowingly exposing their customers’ data and creating a very attractive tool for fraudsters.

In this report, Dan Miller, lead analyst and founder with Opus Research, describes how an end-to-end approach that spans time, channels and multiple data sources can detect activity by fraudsters and prevent their efforts to mine personal data and, ultimately, take over accounts.

To view and download this free Opus Research report, please complete the brief contact form below.

Categories: White Papers, Intelligent Authentication