The Opus Research “Vendors That Matter” series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support and transforming digital experiences.

In this report, Opus Research features Waterfield Technologies and its Blueworx IVA Platform, a software platform that serves as a one-stop shop for Conversational AI resources.

Firms feel mounting pressure to replace existing customer care infrastructure with AI-infused chatbots or virtual agents. But many companies are left on their own to figure out how to use available tools to build enterprise-grade solutions.

Waterfield Technologies enters the chaotic world of Conversational AI ready to arm its clients with self-service resources and proven professional experience in delivering solutions for the contact center.

Dan Miller, Lead Analyst & Founder with Opus Research, outlines Waterfield’s unique qualifications and agnostic approach in this free, exclusive report.

Categories: Conversational Intelligence, White Papers, Intelligent Assistants, Articles