Intelligent Assistance – Solving Digital Commerce Challenges

“Intelligent Assistance” describes a class of technologies and capabilities that enable a company to understand and assist its customers on their preferred channels by using natural language.

To create a powerfully effective and seamless customer experience using Intelligent Assistance (IA) requires a coordinated effort across different business units.

In this report, Opus Research Analyst Amy Stapleton offers practical advice to six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an IA strategy.

Please fill out the form below to receive a free copy of this whitepaper, and for more information:
Peter Headrick, pheadrick@opusresearch.net, +1-415-904-7666

Categories: Featured Research, Advisories, Reports, Conversational Intelligence, White Papers, Intelligent Assistants, Articles

Tags: customer experience, intelligent Assistants, Bots, Emerging Technologies