After reaching $800 million in 2005, enterprise spending on hardware, software and services to support automated handling of telephone based transactions, queries and interactions (primarily voice-based) will exceed $2.5 billion by 2009. CAT infrastructure is increasingly comprised of off-the-shelf elements which comprise “Take and Bake” solutions that are the products of third-party integrators. Over time, the advancement of IP-telephony and standards skew spending toward managed services and software that leverages Web-based logic and rendering.

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