VoIP Keeps Things Interesting at eBay

Skype provides the Internet’s largest auction house with a proven, scalable platform for Voice over IP (VoIP). Links with PayPal for billing and application development and automated speech hosting resources (Tellme, Voxeo and VoxPilot) signal a small-business package that could rival any toll free carrier’s enhanced services offerings. As competitors, Google, AOL, Yahoo and Microsoft will make it their business to prevent eBay from recouping the $4+ billion it could ultimately spend to create a ‘walled garden’ in which tens of millions eBay/Skype/PayPal users can carry on multimodal, conversational commerce.

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