Genesys Enterprise Telephony Software (GETS) is barely off the drawing board and Genesys is ready to introduce a “Global Communications Manager” running on a Microsoft “Real-Time Collaboration” platform. In a separate announcement, both Genesys and Microsoft plan to use Verizon Business Systems as a go-to-market channel for a SIP-based version of the Genesys 7 software suite. These moves put Genesys in a precarious position. The Microsoft/Verizon combo competes directly with IBM’s service provider efforts – putting Genesys at odds with one of their
strongest partners. More importantly, the Genesys Voice Platform (GVP) has no defensible foothold when the Colossus of Redmond unleashes the IP telephony-compatible version of the Microsoft Speech Server (MSS).

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