Featured Research
A survey of over 200 customer care professionals, sponsored by Empirix and conducted by Opus Research, discovered that use of social media and “cloud computing” is on a par with popular IM and collaboration platforms. A look at implementation plans and motivations highlights the importance of quality monitoring tools as companies travel headlong into the age of conversational commerce.

Featured Research Reports are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

Click Here to View the Report Summary

Categories: Featured Research, Reports

Tags: Contact Center, Collaborative Customer Care, Recombinant Communications