A valuable resource for decision-makers evaluating options for adding AI, automation, and intelligence to customer care infrastructure to meet clearly defined and measurable business outcomes.
conversational cloud
5 Fundamentals of the Conversational Cloud
Here are 5 key takeaways for executives as you pursue plans to introduce conversational AI to improve Customer Experience (CX) and Employee Experience (EX).
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Zoom Zooms in on The Conversational Cloud with Solvvy and Genesys
Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›