Author Archives
Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.
As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).
Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.
Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.
Contact: dmiller@opusresearch.net
Twitter: @dnm54
-
Foundation of Conversational Access Technologies
Changes in enterprise computing and communications architectures are underway that will have as profound an effect on the spending patterns and computing methodologies as last century’s move from monolithic mainframe computing to the client-server model.
-
CAT Scan Three: VoIP *is* Hype
From a CAT point of view, the services that carry the banner of “VoIP” to the market place, most conspicuously Vonage, Skype and AT&T CallVantage, are vying for expanded market share and ultimately revenues, while they help customers and prospective customers make a transition to converged network services.
-
CAT ScanTwo: Meanwhile, In Another Part of the Enterprise
Conversational access technologies originated in two distinctly different places in business enterprises. Contact centers (nee “call centers”) comprise the first site of concentrated interaction between a firm and its customers. Yet it is the corporate Web site that is having the greatest impact in cultivating the tastes, preferences and (most importantly) expectations of end users who are trying to carry out business, engage in a conversation or simply get information from the resources within an enterprise.
-
CAT ScanOne: Clues to Conversational Access
“Markets are conversations.” These are among the first words in the bible of open source, “The Clue Train Manifesto,” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets” — a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.
These are among the first words in the bible of open source “The Clue Train Manifesto” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets”, a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.