Author Archives

Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.

As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).

Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.

Contact: dmiller@opusresearch.net
Twitter: @dnm54

  • VoIP+Speech Amping Up

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    Recent announcements by IBM and Nortal show that as VoIP adoption in enterprises accelerates, the marriage of VoIP and automated speech is increasingly prevalent.

  • ISx Win at QSent for Wireless 411

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    Wireless 411 database searches will be executed on an ISx FlexiQ platform, now that Qsent has announced its vendor selection. The win is both commercially and strategically important for ISx.

  • xHMI: Smoothing Conversational Speech’s Speedbumps

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    What XML (eXtensible Markup Language) has done for Web services, xHMI (eXtensible Human Machine Interface) carries into the domain of multi-channel interactivity. Its mission is to allow developers, IT professionals and internal staff to use familiar tools for application development, design, testing and deployment.

  • Integrated Development Environments: Pure-plays Rock the Boat

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    Multichannel, conversational access to self-service resources favors standards-based service creation tools that provide well-behaved Java components that augment existing native application servers and Web servers. This holds true for both the enterprise and service provider markets.

  • CAT ScanVI: CAT’s Future is in the Hands of IT Policy Makers [and they don’t even know it]

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    Several seemingly unrelated product introductions and refinements herald the next generation of Conversational Access Technologies (CAT). They also spell a challenge to enterprise IT personnel responsible for assimilating new technologies as systems become unmistakably more conversational. The message is “Be prepared.” In this case, it means an ounce of policy [regarding such things as the installation and use of IM-clients] is worth hours of technical support or even disaster recovery in the future.

  • CAT ScanV: Mergers Trigger Need for Network Identity Strategy

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    Cingular’s US $41 billion acquisition of AT&T Wireless is a done deal. Judging by the opinion of the U.S. Department of Justice (DoJ), which gave its go-ahead on Monday Oct 15, having two huge behemoths atop the wireless service provider stack is a good thing for competition. The Federal Communications Commission followed suit in approving the merger the following day. As a result of their rulings the new Cingular will have to divest itself of operations in 16 markets in eleven swing states, and will have to forego bidding in the next wireless spectrum auction.

  • Microsoft Speech Server win at lottery giant GTECH

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    >>Microsoft Speech Server win at lottery giant GTECH >>October 7, 2004 Proofpoints are available to registered users only. Please click here to login.

  • Verisign’s Push-To-Talk Voice Portal

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    Verisign Inc. demonstrated a flavor of push-to-talk (PTT) services that integrates IM-like call initiation with its content management services; thus providing single-button access to popular voice information services like news, weather or stock quotes.

  • Toshiba’s IP-PBX Debuts with Host Media Processing

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    When the Strata CIX from Toshiba rolls out in the next month, it brings to market an IP-PBX and attendant phones, a software-based media application server and application development tools to address the needs of medium-sized enterprises.

  • ASP Best Practices for Speech: Edition 1.0

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    Through a series of executive surveys and interviews, backed by intensive research and analysis of product industry news, product literature and sales collateral, Opus Research has compiled descriptions of “best practices” of Voice Application Service Providers (Voice ASPs) according to five “Ps”: Price, Promotion, Product/Packaging, Positioning/Placement and Personnel.