Opus Research presents results from a survey of companies that have deployed solutions from customer care specialist Helpshift. The findings validate the business value for brands that incorporate messaging and automation into conversational engagements with customers.

In this report, Dan Miller, lead analyst and founder with Opus Research, documents how businesses can reduce customer support costs and improve customer experience and retention by implementing automated, conversational elements. Featured datapoints in this exclusive report include reducing support expenses by more than 30%, speeding up customer support response times by up to 90%, and one customer with a calculated savings of more than $6.3M annually.

Please fill out the form below to receive a free copy of this report. For more information, please contact: Peter Headrick, pheadrick@opusresearch.net, +1-415-904-7666

Categories: Featured Research, Conversational Intelligence, White Papers, Intelligent Assistants, Articles