Home › Articles › Conversational Intelligence › Webinar: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”

Webinar: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”

By Derek Top on April 11, 2019 • ( 0 )

Wednesday, May 1st, 2019 — 5:00 PM EDT / 2:00 PM PDT

Recent technology advancements in speech analytics technology solutions enable businesses to listen, decipher and act on every customer conversation. These conversations can turned into actionable insights affecting a business’s bottom line, including:

Mitigate compliance risks and costs
Reduce agent turnover and improve supervisory coverage
Develop a consistent and improved customer experience
Take advantage of new business opportunities

In this webcast, Dan Miller (Lead Analyst and Founder, Opus Research) and Richard Kimber (CEO, Daisee) discuss conversational middleware and how speech analytics solutions can be effective and flexible to help understand the meaning and context of customer conversations to surface insight and make business recommendations.

‹ Lloyds Bank, Deutsche Telekom to Present Case Studies at the 2019 Intelligent Authentication Conference

Zoho Sets Its Sights on Conversational AI and the Future of Commerce ›

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Articles