By popular demand, Opus Research will convene a roundtable of panelists from Vanguard, Union Bank and Bank of the West at the upcoming Voice Biometrics Conference-San Francisco (May 8-9). Banks and financial services providers have been among the first to evaluate, pilot and implement voice biometrics-based authentication systems for both internal and customer-facing resources.

The panelists will share their viewpoints based on years of experience balancing security considerations with issues surrounding customer experience, employee education, technological compatibilities and return on investment.

The list of panelists include: Ken Palla, Vice President of Union Bank; David Pollino, Fraud Prevention Officer from Bank of the West; and Advait Deshpande, Sr. Manager of Client Services at Vanguard Securities. Collectively, they have decades of experience and represent a 360-degree view of the challenges and opportunities that voice biometrics-based technologies present to the financial services community.

Additionally, PayPal chief information security officer Michael Barrett, a respected security industry executive and well-known for his ground-breaking work in identity management, will present an opening keynote at VBC San Francisco (#VBCSF), highlighting a need for stronger authentication for electronic commerce and mobile banking . Barrett is also the current president for the FIDO Alliance — a consortium of e-commerce technology and service providers promoting a standards-based, open protocol for online authentication. Following’s Barrett’s presentation, representatives from Google, Agnitio, Validity and Nok Nok Labs will participate in interactive panel discussion on how new technologies, including voice biometrics, represent current alternatives to passwords.

The conference features a roster of 30 speakers from around the world. They are prepared to describe the potential for voice biometrics to enhance the quality of customer experience and security for telecommunications, healthcare, government services and mobile commerce, in addition to financial services.

Sponsors for VBC San Francisco include: Nuance, NICE Systems, IBM, VoiceVault, Voxeo, Agnitio, Sestek, SpeechPro, VoiceTrust, Sensory, Inc., TRUSTID, Pindrop Security and Victrio.

Categories: Articles

Tags: Voice biometrics, Google, Contact Centers