As posted here last May, VoxGen and MyDex received a grant to develop and test a system that employs voice biometrics to promote strong, trusted authentication in contact centers. Now the companies are moving the project to its next phase by recruiting participation from one or more businesses who want to gain a better understanding of how their customers want to carry on commercial conversations across multiple channels.

The companies are looking for “consumer-facing organisations that typically handle five million or more customer contacts per year, have customer authentication requirements, and currently operate a cross-channel customer service strategy. The incentive to participate will be to gain first-hand experience with voice biometric-based authentication systems and to take part in the development of a multi-channel authentication strategy. Companies are expected to get their applications in to Pierce Buckley at VoxGen before October 28th.

Categories: Articles

Tags: Voice biometrics, Caller Authentication, customer care