While the “more than just speech” vibe pervaded throughout SpeechTEK 2010, it does not mean that speech solutions vendors have looked past their core competencies. The truth is quite the contrary as Laura Marino, Sr. Director of Product Management- Nuance On-Demand, and Dena Skrbina, Sr. Director in Nuance’s Enterprise Division, discuss in this video. They took time to talk with me about the advancements in speech application development and hosting are leading to higher comfort levels with automated handling of phone calls.

And now, in this video Dena describes a use case whereby Scotiabank was able to deploy an outbound alert service based on Nuance’s Notification Hub, which was up-and-running in a matter of days and provides a service for which bank customers pay a premium.

Categories: Articles

Tags: Nuance Communications, outbound alerts, recombinant commmunications, speech processing