Cloud-based customer service specialist SoCoCare has formally launched a set of services to provide companies with the tools and resources for Social Customer Interaction Management or Social CIM(TM).
Tag Archive for ‘Social Media’
Lithium Technologies is buying Social Dynamx. Thus a firm whose software enables hundreds of “brands” to foster online communities is formally adding technology designed to engage contact center agents in conversations over social media.
At an Analyst Briefing this week, Alcatel-Lucent Enterprise revealed new branding and a re-casting of its amalgam of Contact Center (from Genesys), Communications and Network infrastructure offerings under the OpenTouch brand.
Spanlink’s Cloud-based Contact Center Taps into the Social Stream, Implements Cisco’s SocialMiner “In the Cloud”
Spanlink Communications, a 22 year-old company with a well-earned reputation for developing and integrating highly-innovative contact center technologies is at it again with a new service called SocialWatch.
Featured Research Cisco Systems is set to leapfrog rivals in the contact center line of business when it merges Quad, its social media friendly user interface, with the latest revs of its Unified Contact Center platforms. With its competitive sights… Read More ›
I’m fascinated with a firm that over the past five years has raised $30 million in venture funding and was recently profiled in Advertising Age as having 100 million users for a product that allows you to leave voice messages for others.
Featured Research Most efforts by Microsoft and its partners make Office Communications Server (OCS) synonymous with the “Unified Communications.” Gold Systems has taken OCS into unfamiliar but highly social territory by recasting elements of the Communicator to accommodate social networks,… Read More ›
Massachusetts-based VoIP service provider Vivox is promoting a Facebook application that will be the basis for “Voice Chat” through the popular social media site.