Featured Research

“Fear No Google: Or What to Do As the Sultan of Search Morphs into a Phone Company”

By Dan Miller | December 22, 2009
Overview
Google continues to impress fans and pundits with its VoIP-based utilities (Google Voice), multimedia instant messaging client (Google Talk), branded DNS, mobile OS, scads of “dark fiber” and now, reportedly, a phone of its own. Incumbent carriers and competing search service providers can sit back and marvel, leverage Google’s investment, or attack known weaknesses.

Advisories are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

“Consumer Survey Results: Attitudes Toward Streamlined Customer Service”

By Dan Miller | December 1, 2009

Overview
In this era of social media, customers are becoming much less patient with traditional customer care channels. That’s why it’s so interesting to evaluate survey results that provide insight into customer preference and intention to use new tools that give them greater power to control their e-commerce activities.

Featured Research Reports are available to registered users only.

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“The Recombinant Telephony Ecosystem: Voice Mashups and the Telco API”

By Dan Miller | November 11, 2009

Overview
The idea behind Recombinant Telephony is relatively simple: splice together the basic materials of today’s communication technologies with new software elements to introduce new services that support customer requirements. A fast-growing community of technology providers, application developers and service delivery specialists are helping fuel spending on software, services and “appliances” that fulfill on the Internet’s promise to support a better user experience for commerce, communication and collaboration.

Featured Research Reports are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

Click Here to View the Report Summary

“Gold Systems Makes Microsoft’s OCS More Social”

By Dan Miller | September 22, 2009
Overview
Most efforts by Microsoft and its partners make Office Communications Server (OCS) synonymous with the “Unified Communications.” Gold Systems has taken OCS into unfamiliar but highly social territory by recasting elements of the Communicator to accommodate social networks, including Twitter and Facebook.

Advisories are available to registered users only.

For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).

“Mobile Speech: Unlocking Personal Apps, Features and Functions”

By Dan Miller | September 16, 2009

Overview
The forces of human nature, technological progress and regulatory stricture are converging to boost interest in “truly hands-free” mobile applications. Dozens of firms have responded with a broad variety of software, services and features that work remarkably well. Next step: to build a sustainable market model.