Text to the Rescue
A new generation of customers are using their smartphones to take charge of their digital experience, defining how and when they want to contact other people as well as businesses. For most, text is the preferred modality for a growing percentage of customers.
To spare the costs associated with contact center operations, businesses have great incentive to provide these customers with a highly efficient self-service experience. Companies need to develop new strategies, from the likes of Interactions LLC, to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises in deploying digital virtual assistants finding success in offering consistent responses across channels to provide rapid answers, especially when rendered as text.
Please fill out the form below to receive a free copy of this whitepaper, and for more information:
Peter Headrick, pheadrick@opusresearch.net, +1-415-904-7666
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Opus Research Report: “Global Survey: Drivers For Deploying Speech Analytics (Year 3)”
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