How U.S. Bank Uses Voice Navigation for Mobile Banking

By Derek Top on November 23, 2015 • ( 0 )

In a featured case study session at Intelligent Assistants Conference 2015 (Oct 13-14, New York City), organized and produced by Opus Research, Beth Dumke, VP of product development and innovation at U.S. Bank, shared how the company built a mobile app platform designed specifically for credit card access.

In the video below, Dumke outlines the process U.S. Bank followed to vet, integrate, and pilot voice navigation for one of its mobile banking apps, with the help of Nuance’s NINA, sharing the business results and overall learning objectives. [VIDEO]