Skip to content

“Augmented IVR: Second Life for Interactive Voice Response”

2014 June 24

FutureIVR_coverFeatured Research
The ascent of the smartphone has propelled interactive voice response (IVR) technology well beyond the roles of simple call deflection or agent avoidance. IVRs are entering a new world of choice and customer empowerment. Far from forcing its last gasp, the smartphone has breathed new life into each enterprise’s IVR and voice app infrastructure, augmenting resources that bring both visual and voice resources into each customer’s critical path.

Featured Research Reports are available to registered users only.

Click Here to View the Report Summary

For more information on becoming an Opus Research client or purchasing the report, please contact Pete Headrick (pheadrick@opusresearch.net).