hose of us who found Microsoft Office Communications Server 2007 R2 to be a bit of a mouthful will be happy to note that its name, going forward, is now Microsoft Lync.
Unified Communications
Google Voice/Gmail Integration Is A Natural
This morning my RSS feed had a few pointers to a blog post which asserts that Google has already cobbled together its technologies to enable Gmail users to originate telephone calls.
The Recombinant Telephony Ecosystem: Voice Mashups and the Telco API
Featured Research The idea behind Recombinant Telephony is relatively simple: splice together the basic materials of today’s communication technologies with new software elements to introduce new services that support customer requirements. A fast-growing community of technology providers, application developers and… Read More ›
Spoken Buys GotVoice; Will Integrate VoiceMail Transcription with MS Exchange 2010
Incorporating Spoken’s technology with the new Exchange Server will allow voicemail recipients to read a transcript of a stored message or click on an icon to listen to the .wav file.
Gold Systems Makes Microsoft’s OCS More Social
Featured Research Most efforts by Microsoft and its partners make Office Communications Server (OCS) synonymous with the “Unified Communications.” Gold Systems has taken OCS into unfamiliar but highly social territory by recasting elements of the Communicator to accommodate social networks,… Read More ›
Aura: Avaya’s New Architecture for Multimodal Self-Service and Routing
Featured Research
Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function.
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For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).
Genesys UC-Connect: A Link to Collaborative Customer Care
Featured Research
UC-Connect, from Alcatel-Lucent’s Genesys Telecommunications Labs, makes significant strides toward collaborative customer care. The mechanism derives “agent state” and leverages “presence” information in tracking the availability of remote and back-office employees. However, its “Interaction Preview and Auction” could be a game changer in promoting more collaborative customer care.
Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@opusresearch.net).
Genesys’ UC-Connect Debuts Today
Genesys has formally launched UC-Connect, a software suite that tightly links Genesys branded Customer Interaction Management (CIM) resources with IBM SameTime, Microsoft Office Communications Server 2007, Siemens OpenScape and parent company Alcatel-Lucent’s MyInstant Communicator.
Google Wave: Say “Hello” to Real Unified Communications
Amid a mass of hype and hooplah around so-called Unified Communcications (UC), Google has launched a pre-beta program for developers to build new applications around Google Wave.
IM-inent Success for Voxeo’s Latest Acquisition
Today Voxeo is acquiring IMified, a company which operates a hosted platform that provides its clients simplified ways to off automated Instant Messaging services regardless of protocol or proprietary service provider. It’s all part of Voxeo’s efforts to support what it refers to as “Unified Self-Service” as part of a broad suite of Unified Communications services.