The rate of change in enterprise IT infrastructure is accelerating as companies add new applications and services to promote better communications among both employees and customers.
Avaya
Avaya and Skype Announce Alliance
Avaya is making it easier for its existing customers to initiate and control voice calls over Skype’s network. At the same time, the two companies have chartered a “strategic alliance” and are ironing out details of a technology roadmap that will bring video teleconferencing and “federated” instant messaging (in the U.S. only) into the service mix.
Professional Services and Testing: The Secret Sauce in the Avaya Contact Center Portfolio
Avaya displays some very deft touches as it launched the next phases in its efforts to support transformational efforts of its enterprise contact center customers and prospects.
Professional Services Pivotal to HP and Avaya’s Strategic Agreement
As a sign of the times, two household names with extensive product portfolios that nominally support UC (Unified Communications) join forces – if not product lines – to bring solutions to the marketplace.
At Avaya: ACE is the Place for RC
Aspirationally, Avaya’s Agile Communications Environment (ACE) is the essence of Recombinant Communications (RC) packaged as enterprise software.
2010: Taking Recombinant Communications “Over The Top”
“Over the top” (OTT) is gaining momentum as the “term of art” for value-added Voice over IP (VoIP) transport networks. In rapid succession we’ve seen Avaya contemplating a relationship with Skype, Telefonica’s European wireless subsidiary 02 purchase JaJah and most recently Mark Plakias at Orange pointed me to a “Flash-to-VoIP” service, calling it an “OTT cocktail of Flash and Jingle-to-SIP gateway technology + carrier.”
The Recombinant Avaya: Closes on Nortel Enterprise Systems; Closing in on Skype?
This is a banner day for Avaya. After five months, its proposed acquisition of Nortel ES has finally closed. Now it is apparently thinking of Skype.
Avaya to Deliver “Recombinant Telephony Terminal”
According to a report in Network World, Avaya’s Alan Baratz will intro a new “chameleon-like appliance” during a keynote address at VoiceCon.
Annals of Corporate Recombinant Telephony: Both Siemens and Avaya Have Plans for Nortel
The deadline for bids for Nortel’s enterprise assets has passed. Word is that Gores Group/Siemens has countered Avaya’s offer. Stay tuned.
Avaya Mobile Goes Native With iPhone UC Client App
Avaya announced that its one-X Mobile client for the iPhone has been approved and is included in the i-Tunes App Store.