Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.
Search results for ‘intelligent authentication’
Nuance Launches a Multi-Channel PVA, Combining Nina and VirtuOZ
Nuance has launched a new version of its virtual assistant Nina(TM) – a service that benefits from the company’s stepped up investment in research and development surrounding Natural Language Processing, with an assist from the acquisition of VirtuOZ in January.
Salmat Makes Big Move to Avaya
In a pre-holiday-rock-your-world moment, Avaya and Salmat jointly announced a multi-million dollar (meaning between $10 and $20 million) deal whereby the Australian contact center outsourcer would replace its Genesys-based platform with “a broad suite of Avaya technology and expertise.”
Hold-Free Networks Launches Cloud-Based Platform for Customer-centric Care
In September 2011, Face It was ready to come out from under the radar. Doing business as Hold-Free Networks, it experienced a highly successful launch at Demo Fall 2011.
Featured Research
“Augmented IVR: Second Life for Interactive Voice Response” By Dan Miller | June 24, 2014 Featured Research The ascent of the smartphone has propelled interactive voice response (IVR) technology well beyond the roles of simple call deflection or agent avoidance…. Read More ›
SpeechTEK Provided Snapshot of the Health of the Speech Community
SpeechTEK provides a chance for members of the speech processing community to get together and take stock of the current state of affairs.
CAT ScanOne: Clues to Conversational Access
“Markets are conversations.” These are among the first words in the bible of open source, “The Clue Train Manifesto,” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets” — a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.
These are among the first words in the bible of open source “The Clue Train Manifesto” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets”, a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.