Excerpt: Many have spoken or written about what the iPhone won’t do. Tom Evslin laments the locked-in exclusivity of Apple’s Cingular partnership, and also provides a nice run-down of comments from his own readers and other sources. Dan Miller says… Read More ›
Opus in the News
TechWhack – December 8, 2006
Excerpt: Dan Miller, analyst for Opus Research spoke on this deal: “This is the beginning of some serious recognition that speech-enabling transactions open the door for some ear-popping revenue streams.†The market is expected to get a major boost with… Read More ›
InformationWeek – December 8, 2006
Excerpt: Nuance, based in Burlington, Mass., has been in the mobile market for voice-enabled services for a while, along with IBM, WireVision and others, Dan Miller, analyst for Opus Research, said. Nuance’s plans to acquire MobileVoiceControl, however, reflects the expectation… Read More ›
Call Center Magazine – December 7, 2006
Excerpt: “CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact center agents and delivering key customer information to those agents in a timely way,” said Dan Miller, Senior Analyst… Read More ›
Speech Technology Magazine – November 29, 2006
From Speech Technology Magazine, “Opus Revisits Voice ASP Best Practices”: In response to the growing popularity of the ASP model, Opus Research recently released its report, “Voice ASP Best Practices, Edition 2.0.” The report aims to help companies improve their… Read More ›
SearchEngineWatch – October 10, 2006
Excerpt: “Like other traditional local media, directory assistance (if I can use the term “media”) is under pressure. According to Opus Research, worldwide DA revenues (wireless and wireline) are roughly $13 billion.” From the article, “Will Voice-Enabled Mobile Search Kill… Read More ›
Call Center Magazine – October 1, 2006
Excerpt: “In his summary of the situation, Opus Research senior analyst Dan Miller wrote: “Implicit in English’s recommendations is the idea that reaching a live agent is the solution to caller’s lack of empowerment and overarching frustration.” Miller thinks that… Read More ›
RCR Wireless News – September 18, 2006
Excerpt: “In the broader voice-recognition space, VoiceSignal has competition such as IBM Corp., Fonix Corp., Nuance Communications Inc., BeVocal Inc., V-Enable Inc. and Promptu Corp., according to Dan Miller, senior analyst with Opus Research. But, for VoiceSignal’s speaker-independent niche on… Read More ›
Mass High Tech – August 18, 2006
Excerpt: According to Dan Miller, a senior analyst and founder of voice-centric research firm Opus Research Inc. in San Francisco, voice biometrics could grab as much as a quarter of the estimated $500 million total biometric market over the next… Read More ›
Call Center Magazine – August 16, 2006
From Call Center Magazine: One of our friends from Opus Research sent us an interesting eyewitness account from a speech recognition tech event in New York. Dan Miller, Opus’s senior analyst, gave his take on Microsoft and Nuance’s latest move… Read More ›