In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.
Reports
Microsoft Speech Technologies: An Opus Research Impact Assessment
By 2008, Microsoft could claim as much as 20% of the ASR ports shipped worldwide. To do so, it must make the Microsoft Speech Server (MSS) a fit for both large and small enterprises to extend the self-service logic of existing Web services over the telephone.
Integrated Development Environments: Pure-plays Rock the Boat
Multichannel, conversational access to self-service resources favors standards-based service creation tools that provide well-behaved Java components that augment existing native application servers and Web servers. This holds true for both the enterprise and service provider markets.
ASP Best Practices for Speech: Edition 1.0
Through a series of executive surveys and interviews, backed by intensive research and analysis of product industry news, product literature and sales collateral, Opus Research has compiled descriptions of “best practices†of Voice Application Service Providers (Voice ASPs) according to five “Psâ€: Price, Promotion, Product/Packaging, Positioning/Placement and Personnel.
Foundation of Conversational Access Technologies
Changes in enterprise computing and communications architectures are underway that will have as profound an effect on the spending patterns and computing methodologies as last century’s move from monolithic mainframe computing to the client-server model.