“AOL Internet Phone Service†includes standard calling features (Caller ID, Call Waiting, Call Forwarding, etc.) as well as call management via a Web screen (the AOL “Dashboardâ€), voice services (AOLbyPhone, AOL Call Alert, AOL Voicemail), and E911 capabilities.
Featured Research
CAT* [CAT with an Asterisk]
Asterisk is accelerating the growth of grassroots providers of low-cost telephony transport and features. The promise of a “virtual PBX†downloaded as freeware to run on any Linux-based PC has attracted several thousand applications developers, system integrators and resellers. But the company may not be up to the task of managing the submissions process associated with management of an Open Source effort.
Intel Spins off NetMerge Software to Envox
Intel offloads the NetMerge Call Processing Software (CPS) and CT Application Development Environment (ADE) in a sale to Envox Worldwide. The sale ends an era in which the maker of telecom and computer boards, software and subsystems competes directly with some of its best go-to-market partners.
Making Sense of SIP, CCXML and CTI
In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.
SpeechTek West: Spread the Word
IBM (with Opera), Avaya, Brooktrout, Voxeo, SandCherry and Datria provided the most visible examples of how automated speech is incorporated into well understood business and entertainment activities.
Teletech Takes Avaya into Managed Services
The five-year agreement between two leaders in their respective industries signals stepped up demand for distributed contact center solutions. Most importantly, it points to a “managed services” approach using IP-telephony, speech processing and Web services infrastructure to obliterate the line between premises-based and network-based self-service.
A Directory Delayed is a Directory Denied
Well-meaning regulators have robbed wireless subscribers who may want to have their numbers available through 411 operators (or alternatives) the option for a free listing that is under their control.
Microsoft Speech Technologies: An Opus Research Impact Assessment
By 2008, Microsoft could claim as much as 20% of the ASR ports shipped worldwide. To do so, it must make the Microsoft Speech Server (MSS) a fit for both large and small enterprises to extend the self-service logic of existing Web services over the telephone.
VoIP+Speech Amping Up
Recent announcements by IBM and Nortal show that as VoIP adoption in enterprises accelerates, the marriage of VoIP and automated speech is increasingly prevalent.
ISx Win at QSent for Wireless 411
Wireless 411 database searches will be executed on an ISx FlexiQ platform, now that Qsent has announced its vendor selection. The win is both commercially and strategically important for ISx.