Voxeo continues to use its cash flow in acquiring firms whose software and technology expand geographic scope and create greater business potential to its developer community. The acquisition of VoiceObjects delivers on Voxeo’s promise of openness, strict adherence to standards and multi-vendor support to the application layer of the solution stack.
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Tellme’s New Role at Microsoft: Platform for Partnerships
Tellme’s new partnership initiative — embracing NEC, Dimension Data, Aspect Software, Gold Systems, Servion and others — marks a transformational change in business strategy and company identity. In 1999, Tellme was arguably the first, and certainly the most ambitious, voice portal and ASP, defining premium voice services for both enterprise customer care and service provider content delivery. In its quest for “scale” it has become wholesale platform for medium-sized enterprises.
Voice Biometrics Case Study: Government Service Insurance System
A Philippine government employee pension program serving 1.5 million people in the Philippine Islands has become a showcase for voice biometric-based authentication to enable loan applications and payment distribution. At Voice Biometrics Conference London 2008, Jean Bengo, vice president of the Government Service Insurance System, shared the organization’s experience and delivered insights into both its origins and technological underpinnings.
No Buttons, No Typing: Google Gets Speech Enabled on the iPhone
Signaling that speech recognition on the iPhone has reached acceptable levels, Google’s roster of mobile apps has expanded to include support of spoken search terms on iPhones. Other smartphones, including BlackBerries, G-1 and other Android platforms, will follow in short order.
The Solid Gold Catalyst – Gold Systems Showcases Microsoft OCS
Version 2 of Microsoft Office Communications Server 2007 was introduced in Amsterdam earlier in October. Halfway around the world, in Boulder, CO, Gold Systems is already living Microsoft’s dream of moving all its voice traffic into the IP “cloud” while enabling all employees to take advantage of VoIP- and SIP-based routing tricks.
SpeechTEK Showcases Growth for Speech Applications and Markets
Amid nearly universal bad news surrounding gas prices, stock prices, real-estate prices, etc., speech processing technologies and associated applications and software are in growth mode. SpeechTEK 2008 served as an ideal venue to take stock in the factors driving growth as speech technologies better integrate with IT components and move closer to the critical path of competitive businesses. Companies highlighted in the advisory include: Genesys, Voxeo, Nexidia, IBM, Syntellect, and Nuance.
iPhone 3G Inspires Voice Application Demos
Application developers are packing the iPhone App Store with a wide variety of crowd pleasers and time-wasters that take advantage of the flat screen, multi-touch navigation and gravitometer. Automated speech processing is just beginning to enter the mix, but has a good deal of catching up to do.
Customer Care On Demand: Speeding Deployment Cycles While Reducing Risk
Enterprises of all sizes use third-party outsourcers to support their customer care efforts in the most cost-effective ways possible. In the wake of downsizing or “right-sizing” in the IT department, many lack the resources to support self-service applications over the phone. In this document, we look at the strategies and tactics followed by hosted service to accelerate the time it takes to deploy new services while reducing the technological risk of making the transition to IP-based networks and new delivery platforms.
Acquiring Intervoice: A Bright Move by Convergys
Cementing leadership status in “relationship management,” Convergys pays a small premium for IVR and voice self-service specialist Intervoice. It makes sense because it gives Convergys first dibs on selling new services and back-end integration to Intervoice’s installed base. Consolidation will continue as “on-demand” solution providers broaden their offerings to meet immediate business needs.
Voice Signatures Finding Favor For Mobile Payment Authorization
Mass acceptance of Voice Signatures as valid proof of identity for mobile commerce is on the horizon. It reflects successful integration of biometric engines with pre-existing, established standards for authentication and non-repudiation in the context of mobile payments leveraging lessons learned and standards in place for card processing.