Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | astapleton@opusresearch.net
T | @Talks2Bots
-
Third-Party Ecosystems: Intelligent Assistants’ Key to Success
-
What Does Viv Mean for Brands and Customer Care Managers?
-
Intelligent Assistance: The Real Rewards Come When You Get to the Hard Stuff
-
Bots, AI and Conversational UIs Top List of Hot Topics at #IA-Squared
The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
-
BetterBrand Provides Chatbot Platform for Marketing Teams
-
Microsoft’s Bot Framework: Platform for Conversational Intelligent Assistants
-
Slack’s New Bot To Monitor Employees Shows Promise of Enterprise Intelligent Assistants
-
What to Call the Emerging Category of In-Home Intelligent Assistants
-
Why IoT Needs Intelligent Assistants
-
5 Steps for Architecting Your Company’s Digital Self-Service Strategy