In what’s considered a first among North American banks, Massachusetts-based Eastern Bank has publicly unveiled a voice biometrics system for passively authenticating callers into its customer service centers.
Tag Archive for ‘Voice biometrics’
The future of simple, multi-factor authentication is taking shape and it is quite clear that voice is an important part of the mix.
VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value. See the agenda and select presentations.
Voice biometrics-based solutions are gaining greater visibility with the general public, thanks to implementations by some of the most respected companies in the financial services industry.
VBC New York 2015 (May 4-5) is an opportunity to learn to how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value.
ICICI Bank becomes the first bank in India to deploy voice biometrics authentication to verify phone-based customers paying bills or transferring funds between accounts.
TransUnion formed a partnership with South African voice biometric specialist OneVault to operate a national “Voice Bank,” which will be cloud-based resource to support voice-based authentication.
A group of venture capital firms, led by Institutional Venture Partners (IVP) are bankrolling contact center security specialist Pindrop Security’s $35 million Series B round of financing.
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Investec, a “specialist bank and asset manager” serving clients in the UK and Australia as well as South Africa, is replacing an authentication system that depended on PINs, passwords or challenge questions.