7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
Tag Archive for ‘Mergers and Acquisitions’
From this day forward, Interactions will take the lead role in development, marketing, sales and integration of a full suite of automated speech recognition, text-to-speech, natural language understanding and voice biometric-based speaker ID and verification.
(Updated Sept 24) In a series of transactions that culminate in a “reverse takeover” and private placement of stock, voice biometrics specialist VoiceTrust is undergoing a change in management and receiving a cash infusion. Delrand Resources Ltd is acquiring VoiceTrust… Read More ›
eGain and NICE Systems Bolster Customer Care Platforms with Reporting Capabilities, Real-Time Analytics
With an emphasis on delivering souped-up anlaytic capabilities to understand customer conversations across any channel, at scale and in real-time, both eGain and NICE Systems announced new platform soultions
Verint Systems Inc., a global leader in contact center monitoring, recording, analytics and “enterprise intelligence”, has agreed to acquire voice-based fraud prevention specialist Victrio.
Five9, which has been vying for share among scores of cloud-based solutions providers (which I call “the CloudCenter Crowd”) has acquired SoCoCare
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Aspect Software, which provides customer interaction management, workforce optimization and business process automation software to companies around the world, is buying multi-channel self-service technology specialist Voxeo for a reported $150 million.
After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.
Amazon.com’s acquisition of text-to-speech specialist IVONA marks progress along two separate paths for Conversational Commerce.