With an emphasis on delivering souped-up anlaytic capabilities to understand customer conversations across any channel, at scale and in real-time, both eGain and NICE Systems announced new platform soultions
Tag Archive for ‘Mergers and Acquisitions’
Verint Systems Inc., a global leader in contact center monitoring, recording, analytics and “enterprise intelligence”, has agreed to acquire voice-based fraud prevention specialist Victrio.
Five9, which has been vying for share among scores of cloud-based solutions providers (which I call “the CloudCenter Crowd”) has acquired SoCoCare
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Aspect Software, which provides customer interaction management, workforce optimization and business process automation software to companies around the world, is buying multi-channel self-service technology specialist Voxeo for a reported $150 million.
After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.
Amazon.com’s acquisition of text-to-speech specialist IVONA marks progress along two separate paths for Conversational Commerce.
Mark Cuban is taking ownership of “a significant position” in Machine Translation and Text Analytics specialist LinguaSys.
A stand-alone entity called Genesys launches today with what it terms “100% focus on customer experience.”
Finally, Vlingo and Nuance Settle Their Differences Out of Court; Turn Full Attention to the Conversational User Interface
One step’s done and another’s begun as Nuance announces plans to acquire rival virtual assistant provider, Vlingo.