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Posts tagged ‘Contact Centers’
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2.1.12
February 1 Marks Day One for the New Genesys
0
12.15.11
Conversational Commerce in 2012: Emphasizing the “Self” in Self Service
0
11.30.11
West to Acquire HyperCube LLC; Tackle Network Reliability for Multichannel, Mobile e-Commerce
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11.1.11
Hold-Free Networks Launches Cloud-Based Platform for Customer-centric Care
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8.25.11
ALU-Genesys Calls for Companies to Incorporate Smartphones in Conversational Care Strategies
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7.8.11
Hot Off the Virtual Press, “Rethinking Customer Service: The Call Center as Corporate Information Hub”
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7.5.11
Two Vendor Studies Breed Introspection for Multimodal Contact Center Operators
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6.14.11
Webcast Tomorrow: The Contact Center as a Customer Information Hub
0
10.13.10
RightNow Releases Customer Experience Survey Results
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8.30.10
The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
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