In a survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.
Tag Archive for ‘Contact Centers’
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
eGain and NICE Systems Bolster Customer Care Platforms with Reporting Capabilities, Real-Time Analytics
With an emphasis on delivering souped-up anlaytic capabilities to understand customer conversations across any channel, at scale and in real-time, both eGain and NICE Systems announced new platform soultions
VBC London 2014 (Voice Secuirty & Authentication Conference, Nov 18-19) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics
West Interactive and Interactive Intelligence Partner to Broaden Cloud-based and Hybrid Contact Center Offerings
West Interactive and Interactive intelligence form partnership to sell, service and support each other’s portfolio, delivering impactful changes in the roadmaps of both companies.
At the launch event, Amazon CEO Jeff Bezos positioned MayDay as an alternative to the dreaded “Droid Forums.”
VBC San Francisco 2014 speakers strike a balance between experienced security specialists, financial services professionals, mobile mavens and customer experience executives
NICE Systems has created a “Seamless™ Passive Enrollment process” that leverages previous call recordings to create voiceprints that can be used to confirm each caller’s identity in the background during a call into a company’s contact center
Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering
In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).