Posts tagged ‘Contact Center’

09.2.10In Spite of Investment in “Social CRM”, Enterprises are Still not Paying Attention

08.19.10The Collaborative Customer Care Genome

08.5.10SpeechTEK 2010 Digest: Not Just a Speech Technology Show

07.20.10Professional Services and Testing: The Secret Sauce in the Avaya Contact Center Portfolio

06.29.10Voice Application Hosting in the Era of Recombinant Communications

06.8.10Recombinant Communications: Extending Services to Anywhere Customers

04.15.10New Framing for Twitter: Subsidized Social Contact Center

02.18.10WEBCAST: “Multi-Channel Customer Care: A Survey of Consumer Preferences”

12.4.10Webcast “Multi-Channel Customer Care: A Survey of Consumer Preferences”

02.1.10Genesys-Alcatel/Lucent Offer “No Name” Developer Resources

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