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Posts tagged ‘Contact Center’
0
2.8.12
Research Report-Mobile Customer Care: New Paradigms and Practices
0
2.3.12
Occupy Customer Service?
0
2.2.12
Fonolo’s New Offer Will Broaden Appeal
0
1.6.12
Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)
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12.13.11
Voxeo Pumps Up Developer Support With Voxeo Connect Program
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11.19.11
LiveOps Acquisition Makes SMS, Twitter Part of Customer Conversations with Remote Agents
1
10.19.11
Avaya Acquires Aurix Ltd.; Fulfills the Need for Speed in Speech Analytics
0
10.13.11
Permira’s $1.5 billion purchase of Genesys Marks End of Uncertainty
0
7.21.11
USAirways Moving IVR and Call Steering into the Nuance On Demand Cloud
2
6.7.11
Avaya Planning an IPO to raise $1 Billion; Values Company at 1/4 the Market Cap of Groupon
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