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Posts tagged ‘Contact Center’
0
5.10.12
Interactive Intelligence’s Interaction Mobilizer Addresses Major Headaches Surrounding Support of Mobile Customers
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4.17.12
From QA & WFO to AI & VA: VPI Introduces VirtualSource
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3.26.12
Spanlink and Convergys Partner to offer Cisco’s Collaboration Infrastructure “in the Cloud”
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3.26.12
Virtual Hold Technologies, Now VHT, Focuses on “Finishing the Conversation”
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2.8.12
Research Report-Mobile Customer Care: New Paradigms and Practices
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2.3.12
Occupy Customer Service?
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2.2.12
Fonolo’s New Offer Will Broaden Appeal
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1.6.12
Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)
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12.13.11
Voxeo Pumps Up Developer Support With Voxeo Connect Program
0
11.19.11
LiveOps Acquisition Makes SMS, Twitter Part of Customer Conversations with Remote Agents
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