By enabling brands to have personal, real-time conversations with consumers on messaging platforms — such as chatting with Disney’s Miss Piggy via Facebook Messenger — companies such as Imperson and MSG.ai are using intelligent assistants to reach a much wider audience.
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.
On January 28, GV (Google Ventures) led a group of VCs that already included Andreessen Horowitz (A16Z) and Citi Ventures and others in a $75 Series C round of financing.
Interactions LLC has announced a set of innovations that represent the integration of the AT&T Watson platform, now branded as Curo™.
Conversica offers sales teams a virtual sales assistant that uses a set of complex, well-structured algorithms and whose sole function is to follow up on every single lead.
Similar to Slack, ChatGrape is an enterprise chat-based collaboration tool that uses natural language processing and real-time linguistic analysis to bring secure, searchable intelligent assistance to business teams.
Will enterprise intelligent assistants have the tools and technology to detect emotional states and anticipate human needs? What will that mean for the future of customer care?
Atos has entered the intelligent assistant market with a cloud-based solution packaged as the Digital Customer Experience Transformation (DCXT) platform.