Advanced Text-To-Speech Promises New Possibilities for Siri (and Others)
Truly natural sounding TTS will open up new worlds of possibilities for voice app developers, brands, and customer support teams.
Recent Posts
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Don’t Miss A Great Opportunity to Attend Intelligent Assistants Conference San Francisco
Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
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Facebook & Amazon Put Resources Behind Making Bots More Conversational
As “voice first” continues to gain momentum, Facebook and Amazon are leading efforts to make conversational interactions with artificially intelligent automated assistants more natural and seamless.
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Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.
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Bing Business Bots: Powering Intelligent Assistance for Small Businesses
With a full suite of natural language understanding, artificial intelligence, and bot building tools, Bing Business Bots is an obvious yet brilliant service offered by Microsoft for small businesses.
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BBC Prank of HSBC Voice ID System Overlooks Millions of Successful Authentications
While a BBC reporter may have recently fooled HSBC’s Voice ID system by having his twin brother impersonate his voice, Opus Research believes voice authentication and fraud detection is here to stay and will grow significantly.
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Opus Research Welcomes Ravin Sanjith As Intelligent Authentication Program Director
A dynamic coverage area calls for a dynamic leader and Ravin Sanjith meets and exceeds that requirement for Opus Research’s Intelligent Authentication program.
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Announcements Signal Heated Competition in Metabot Space
New services from Microsoft Cortana and Amazon Alexa show the rapid evolution of metabot platforms — including those Google Home / Assistant, Apple Siri, Samsung Bixby — as each vie for primacy among intelligent assistants.
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Webinar: “Getting Voice Biometrics Authentication Right in Financial Services”
On Thursday, June 8th, join Interactions and Opus Research as they describe the steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience.
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The Cisco/MindMeld Connection: Conversational Assistance for Spark and Contact Centers
Cisco is acquiring MindMeld (formerly ExpectLabs), whose CEO and founder Tim Tuttle has been one of the most eloquent proponents of using computers to understand what people say accurately and at scale.