Multi-channel, customer care technology provider TouchCommerce introduces a new self-service offering, TouchAssist, that can deliver conversational, text-based interactions blending automated and live assistance.
Big Blue added IBM Watson Conversation Service to the Watson Developer Cloud in BlueMix.
The IAAs recognize superior voice-activated or text-based conversational intelligent assistants implemented in any form, be it avatar, web- or mobile-based virtual agent, or messaging-based chatbot.
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
By establishing trust and understanding user preferences, the SnapTravel personal advisor bot aims to end the time-consuming research for those searching for hotel booking options and usher in a new era of self-service.
Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
Kasisto’s Kai and the American Express Facebook Messenger bot allow access to customer banking information and act as account advisors offering tips to the cardholder.
From Intelligent Authentication Conference London 2016: Matt Smallman, former Design & Strategy executive with Barclays and Lloyds Banking Group, talks about how to maximize the impact of voice biometrics implementations.
By typing a message to @Expedia within Facebook Messenger, the bot immediately responds with an offer to help you find a hotel.