Researchers at Clarity Labs at the University of Michigan recently launched Sirius, which they refer to as “an open end-to-end standalone speech and vision based intelligent personal assistant (IPA)….”
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.
With healthcare fraud on the rise, Authentify and LifeMed work together on a mobile app to authenticate patients’ identities, increase data accuracy, and automate registration workflows.
USAA to present keynote panel at VBC New York (May 4-5) on what it takes to develop a customer-centric approach for authentication strategies.
Among the features that distinguish the Apple Watch from Pebble and Samsung’s Galaxy Gear, is its ability to serve as a platform for Siri.
Based on reports of recent multi-million dollar “wins” that span telecommunications, hospitality and financial services, it is clear that Nexidia’s customers are catching on to the power of “state-of-the-art” interactions analytics.
A group of venture capital firms, led by Institutional Venture Partners (IVP) are bankrolling contact center security specialist Pindrop Security’s $35 million Series B round of financing.
Indoor location technologies are poised to dramatically enhance the consumer retail experience. In an apples-to-apples comparison of indoor technologies for mobile advertising, Opus Research finds striking benefits for magnetic positioning over Bluetooth beacons.