What XML (eXtensible Markup Language) has done for Web services, xHMI (eXtensible Human Machine Interface) carries into the domain of multi-channel interactivity. Its mission is to allow developers, IT professionals and internal staff to use familiar tools for application development, design, testing and deployment. It will accelerate conversational access’s march beyond contact centers to the broader IT infrastructure by encouraging best behavior among tool vendors, application providers, integrators, platform makers and ASPs.

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