Opus Research » Voice Applications http://opusresearch.net/wordpress Analysis and Expertise on Voice Services and Conversational Commerce Wed, 23 May 2012 17:29:43 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Voice in “The Cloud”: Catalyst for Conversational Commerce http://opusresearch.net/wordpress/2011/08/23/voice-in-%e2%80%9cthe-cloud%e2%80%9d-catalyst-for-conversational-commerce/ http://opusresearch.net/wordpress/2011/08/23/voice-in-%e2%80%9cthe-cloud%e2%80%9d-catalyst-for-conversational-commerce/#comments Tue, 23 Aug 2011 17:53:44 +0000 Dan Miller http://opusresearch.net/wordpress/?p=4747
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Thanks to advances in reliability, capacity and security, “The Cloud” has become the general destination for applications, storage and computer power that used to live almost exclusively within enterprise firewalls. This creates a new playing field where old-guard, voice application service providers (like Voxeo, Convergys, Microsoft/Tellme, Nuance) are on a par with Amazon.com, Salesforce.com, IBM and other “giants” of cloud computing.

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]]> http://opusresearch.net/wordpress/2011/08/23/voice-in-%e2%80%9cthe-cloud%e2%80%9d-catalyst-for-conversational-commerce/feed/ 0 Nortel’s Auction Continues With Voice Applications (Sort of) http://opusresearch.net/wordpress/2009/08/13/nortels-auction-continues-with-voice-applications-sort-of/ http://opusresearch.net/wordpress/2009/08/13/nortels-auction-continues-with-voice-applications-sort-of/#comments Thu, 13 Aug 2009 19:02:18 +0000 Dan Miller http://opusresearch.net/wordpress/?p=1237 The ink’s not dry (or even signed really) on Nortel’s sale of its Enterprise assets, but this report from The Financial Post indicates high levels of interest in the company’s “Carrier Voice Application Services” group. In this lengthy interview with Samih Elhige, the CEO of the Carrier Voice Applications Services group provides his views on the state of the carrier market for VAS.

The answers in this Q&A are very informative and do a good job of describing expectations for carrier spending on VoIP-based solutions. What’s particularly telling from the point of view of Recombinant Telephony and speech-enabled services is that this particular discussion of “voice applications” makes no mention of interactive voice response or speech processing. It’s like Periphonics never existed. Where did it all go?

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