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	<title>Opus Research &#187; VMWare</title>
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	<description>Analysis and Expertise on Voice Services and Conversational Commerce</description>
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		<title>Decision to Shutter Atmos Cloud-based Storage Proves EMC More Partner Friendly</title>
		<link>http://opusresearch.net/wordpress/2010/07/06/decision-to-shutter-atmos-cloud-based-storage-proves-emc-more-partner-friendly/</link>
		<comments>http://opusresearch.net/wordpress/2010/07/06/decision-to-shutter-atmos-cloud-based-storage-proves-emc-more-partner-friendly/#comments</comments>
		<pubDate>Tue, 06 Jul 2010 21:20:02 +0000</pubDate>
		<dc:creator>Dan Miller</dc:creator>
				<category><![CDATA[CAT Scans]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Cloud Telephony]]></category>
		<category><![CDATA[EMC]]></category>
		<category><![CDATA[VMWare]]></category>

		<guid isPermaLink="false">http://opusresearch.net/wordpress/?p=3153</guid>
		<description><![CDATA[Last week, EMC sent minor shockwaves through the cloud-based computing community when it posted a statement claiming no plans to support a direct offering of Atmos Online.]]></description>
			<content:encoded><![CDATA[<p><a href="http://opusresearch.net/wordpress/wp-content/uploads/2010/07/promo-feat-hp-left-lrg-number1-cloud.jpg"><img src="http://opusresearch.net/wordpress/wp-content/uploads/2010/07/promo-feat-hp-left-lrg-number1-cloud.jpg" alt="" title="promo-feat-hp-left-lrg-number1-cloud" width="144" height="57" class="alignright size-full wp-image-3155" /></a>Last week, EMC sent minor shockwaves through the cloud-based computing community with <a href="http://www.atmosonline.com/?page_id=366">this post</a> claiming no plans to support a direct offering of Atmos Online, its highly-scalable network-based storage service. A number of skeptical analysts got a few licks in regarding the vulnerability of enterprise IT decisionmakers to business discontinuities when services in-the cloud can be altered so frivolously. The net effect of the clumsily-worded posting is that Atmos Online is now available for free as an unsupported product, making it something of a &#8220;try-before-you-buy&#8221; utility, which can then be purchased from a short-list of large service providers, including AT&#038;T, CBICI, Hosted Solutions, Peer1 and Unisys (as described in <a href="http://www.emc.com/about/news/press/2010/20100512-02.htm">this two-month-old news release</a>. </p>
<p>As asymmetrical marketing specialist Joe Bentzel <a href="http://cloudwagon.blogspot.com/2010/07/vmware-superpower-20-poster-child.html">notes on his new Cloudwagon blog</a>, EMC has another &#8220;family of products&#8221; carrying the VMWare brand, that position it to be the &#8220;poster child&#8221; for the next generation of software superpowers. EMC well-knows that its success both in virtualized storage and application orchestration depends on how well it works with others, as well as the opportunities it creates for its partners whose main lines of business are application development and integration.  Joe calls the new area of opportunity &#8220;Superpower 2.0&#8243;. As I&#8217;ll be pointing out in the coming months and years, it is also fertile ground for Recombinant Communications, mostly because a the approach taken by EMC, both through Atmos and VMWare provide the level of flexibility and agility required for successful RC implementations.</p>
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		<title>Aspect&#8217;s Cloudy Approach to Contact Center Transformation; Leverage VMware</title>
		<link>http://opusresearch.net/wordpress/2009/09/29/aspects-cloudy-approach-to-contact-center-transformation-leverage-vmware/</link>
		<comments>http://opusresearch.net/wordpress/2009/09/29/aspects-cloudy-approach-to-contact-center-transformation-leverage-vmware/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 18:10:13 +0000</pubDate>
		<dc:creator>Dan Miller</dc:creator>
				<category><![CDATA[CAT Scans]]></category>
		<category><![CDATA[Aspect]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[speech applications]]></category>
		<category><![CDATA[VMWare]]></category>

		<guid isPermaLink="false">http://opusresearch.net/wordpress/?p=1530</guid>
		<description><![CDATA[In this press release, Aspect Communications tells the world that virtualization will be a big part of its efforts to bring UC applications into enterprise contact centers. But instead of turning to cloud-based resources from partner and part owner Microsoft, the company sees much more promise in leveraging the cost- and space-saving initiatives of the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://opusresearch.net/wordpress/wp-content/uploads/2009/07/Picture-5.png" alt="Picture 5" title="Picture 5" width="138" height="45" class="alignright size-full wp-image-922" />In this <a href="http://www.marketwire.com/press-release/Aspect-1051641.html">press release</a>, Aspect Communications tells the world that virtualization will be a big part of its efforts to bring UC applications into enterprise contact centers. But instead of turning to cloud-based resources from partner and part owner Microsoft, the company sees much more promise in leveraging the cost- and space-saving initiatives of the 120,000 enterprise IT organizations worldwide that are deploying instances of VMWare. There is wisdom in this bi-furcated virtualization strategy, but it does signal a departure from the tight linkage between Aspect&#8217;s Unified Communications strategy and the Microsoft&#8217;s Office Communications Server 2007 R2 (OCS).</p>
<p>For over a year, Aspect&#8217;s Unified Communications initiatives have been tightly linked with Microsoft OCS to replace (or virtualize) PBXs, conference bridges and interactive voice response (IVR) platforms. When speech applications are involved, they are to run in the remote server farms operated by Microsoft&#8217;s Tellme business unit. This approach has apparently left a gap in the strategy for deploying Aspect&#8217;s portfolio of workforce management and other contact center applications &#8220;in the cloud.&#8221; For the time being, VMWare will fill the gap nicely. The existing base of enterprise customers already deploying VMWare-based solutions makes a very good prospect base for Aspect. </p>
<p>The fact that Aspect has decided to partner with VMWare demonstrates that Microsoft will have to work hard to gain share of cloud based spending. We&#8217;re already witnessing a tremendous amount of innovative mashing up of telco, voice and self-service apps in clouds operated by Amazon, Voxeo and Angel.com (still part of MicroStrategy). VMWare is a much different animal because contact centers and phone applications are not considered its forte. Still, all of these solution providers justify their sales on the reduction in capex, opex and space requirements that result from virtualization.</p>
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