In a few short years, the location services industry has evolved into three overlapping segments: traffic analytics, in-store mobile, and outdoor geo-location. Retailer investment drives the convergence of these trends and helps present a glimpse into the near future of consumer engagement and indoor location.
Tag Archive for ‘Opus Research’
VBC London 2014, held November 18-19 at the Tower Hotel, brought together executives and decision-makers who are integrating voice solutions into multi-layered and multi-factor communications for authentication and security to prevent fraud and enable secure commerce.
Place London 2014 brought together executives and decision-makers to discuss and strategize how indoor traffic analytics, combined with mobile and online data, empowers business intelligence and enables consumer engagement for the only global conference of its kind.
Opus Research presents the first census of voice biometrics deployments for customer care and mobile applications around the globe, based on the compilation of information about over 150 instances with more than 70 million registered, protected individuals.
Just in time for Halloween, Dan Miller, lead analyst at Opus Research, will join Alexey Khitrov, president of SpeechPro Inc., to describe how voice and face recognition mean doom for the most common, and vulnerable, forms of mobile and online security.
First of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
Anne Grim, managing director of global client experience at Barclays, and MasterCard’s Paul Trueman will share experience, perspectives and anticipated initiatives that incorporate voiceprints in customer care, e-government, mobile payments and enterprise access at VBC London, November 18-19.
An exclusive Opus Research report details organizational processes and the decision-making factors involved for purchasing, implementing and measuring success for enterprise customer experience initiatives.
In an interview with Tim Moynihan, Senior Analyst with Opus Research, Hyatt Hotel’s John Romano discusses the company’s strategy in providing “authentic hospitality” in customer call support.