Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
Tag Archive for ‘Opus Research’
IAC 2015 features real-world case studies from executives improving customer experience and self-service efficiency. Valid entries to the Intelligent Assistants Awards (IAAs) receive two complimentary passes to attend.
A critical Opus Research report for enterprises to understand how to get the best return on investment when considering testing options for voice biometrics, including what to test for, how to test, and why voice is different.
Indoor location technologies are poised to dramatically enhance the consumer retail experience. In an apples-to-apples comparison of indoor technologies for mobile advertising, Opus Research finds striking benefits for magnetic positioning over Bluetooth beacons.
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Opus Research Conference Highlights the Value of Virtual Assistants for Mobile and Enterprise Activities
Intelligent Assistants Conference 2015 to showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web chat and Web-based interactions, and the future of the contact center.
A new report from Opus Research determines that, on average, customers use between 4 and 5 different “channels” to support their commercial endeavors led by email, phones, websites, social media, mobile apps and brick-and-mortar stores.
Case Studies in Fraud Prevention, Multifactor Authentication and Secure Customer Care Highlight VBC New York 2015 Agenda
Dubbed “The Voice Security & Authentication Conference,” VBC New York 2015 (May 4-5) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics.
In a few short years, the location services industry has evolved into three overlapping segments: traffic analytics, in-store mobile, and outdoor geo-location. Retailer investment drives the convergence of these trends and helps present a glimpse into the near future of consumer engagement and indoor location.
VBC London 2014, held November 18-19 at the Tower Hotel, brought together executives and decision-makers who are integrating voice solutions into multi-layered and multi-factor communications for authentication and security to prevent fraud and enable secure commerce.