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Tag Archive for ‘Opus Research’
Opus Research’s 2nd Annual Intelligent Assistant Awards (IAAs) Recognize Amtrak, ING Netherlands and Telefonica Movistar
The IAAs are intended to raise the visibility of innovative real-world implementations of intelligent assistants that deliver business value and a superior customer experience.
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
Three winners will be awarded at Intelligent Assistants Conference (Oct 13-14) that show innovation, prove business value and deliver a superior customer experience.
Opus Research defines “Eight Characteristics of Highly Successful Enterprise Intelligent Assistants (EIAs)” and identifies 13 firms whose platforms offer human-like, automated services as a natural user interface for customer care and self-service.
IAC 2015 features real-world case studies from executives improving customer experience and self-service efficiency. Valid entries to the Intelligent Assistants Awards (IAAs) receive two complimentary passes to attend.
A critical Opus Research report for enterprises to understand how to get the best return on investment when considering testing options for voice biometrics, including what to test for, how to test, and why voice is different.
Indoor location technologies are poised to dramatically enhance the consumer retail experience. In an apples-to-apples comparison of indoor technologies for mobile advertising, Opus Research finds striking benefits for magnetic positioning over Bluetooth beacons.
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Opus Research Conference Highlights the Value of Virtual Assistants for Mobile and Enterprise Activities
Intelligent Assistants Conference 2015 to showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web chat and Web-based interactions, and the future of the contact center.