In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
Tag Archive for ‘Opus Research’
Opus Research’s 3rd Intelligent Assistants Awards: An Invitation for Companies to Showcase Implementations
[UPDATE: Submission Deadline Extended to August 19] The IAAs recognize conversational intelligent assistants for mobile apps, e-commerce, self-service, and messaging-based chatbots that deliver business value and superior customer experience.
From Intelligent Authentication Conference London 2016: Matt Smallman, former Design & Strategy executive with Barclays and Lloyds Banking Group, talks about how to maximize the impact of voice biometrics implementations.
Dan Miller, lead analyst & founder with Opus Research, outlines how real-time voice authentication, as a natural, convenient and conversational modality, is serving as a major accelerant to consumer acceptance.
In a survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.
Intelligent Authentication Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, MasterCard, Nuance, Dimension Data & AGNITIO, NICE, and RSA.
Intelligent Assistants Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, Virgin Media, Royal Dutch Shell, Ticketbis, Swedbank, MasterCard and MyWave.
The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
Opus Research Report: “Foundations of Intelligent Authentication, Part 1: Definitions, Landscape and Use Cases”
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
IA Squared London: Meet the Leaders Shaping the Future of Personalized, Conversational Customer Care
Intelligent Assistants Conference 2016 & Intelligent Authentication Conference 2016 (Apr 26-27, London) is a gathering place for executives who are committed to improving the customer experience.